Privacy Policy
Compassionate Care Services by Sue Parker
Last updated: October 2026
Our commitment to your privacy
Compassionate Care Services respects your privacy and is committed to protecting the personal and sensitive information you share when visiting this website, making an enquiry or engaging end-of-life doula services.
This Privacy Policy explains how personal information is collected, used, stored and disclosed, and how you can access or correct your information or raise a privacy concern.
What information may be collected
The personal information collected will depend on how you interact with the website and services and may include:
- your name and contact details, such as your email address;
- information you provide through the website contact form, email, telephone or other communications;
- information required to provide end-of-life doula services; and
- where relevant, sensitive information that you choose to provide, which may include information about your health, care needs, family circumstances, cultural background, religious or spiritual beliefs, or other personal circumstances.
Only information that is reasonably necessary for providing services, responding to enquiries or managing the business is collected.
How information is collected
Personal information is generally collected directly from you when you:
- submit an enquiry through the website contact form;
- contact Susan Parker by email, telephone or another method;
- engage or enquire about end-of-life doula services; or
- provide information during the course of receiving services.
In some circumstances, information may be provided by a family member, representative, health professional or another person involved in your care or support. Where appropriate, your consent will be sought before collecting sensitive information from another person.
The website contact form collects your name, email address and the information you choose to include in your message.
Why information is collected and used
Personal information may be collected and used to:
- respond to enquiries;
- communicate with you about services;
- provide and manage end-of-life doula services;
- maintain appropriate client and business records;
- meet professional, legal and regulatory obligations; and
- manage complaints, feedback or other concerns.
Sensitive information, including health information, will only be collected and used where it is reasonably necessary for providing services or otherwise permitted by law.
Confidentiality and disclosure
Personal and sensitive information is treated with care and confidentiality.
Information will not be sold or used for unrelated marketing purposes.
Personal information may be disclosed where you have consented to the disclosure, where it is reasonably necessary in connection with providing services and you would reasonably expect the disclosure, or where disclosure is required or authorised by law.
Client information will not be used in promotional materials, case studies or training materials without consent.
Storage and security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be held electronically or in other forms as reasonably required for the operation of the practice. Paper files are stored in a locked storage cabinet.
Information is retained only for as long as reasonably necessary or as required by applicable legal or professional obligations and is securely destroyed or de-identified when it is no longer required.
Website privacy
The website includes a contact form through which you may provide your name, email address and a message.
The website does not currently use Google Analytics, provide online bookings or payments, or operate an email marketing list.
Like most websites, the website and its hosting or security systems may process limited technical information necessary for the website to function securely and reliably.
The website may contain links to external websites. Compassionate Care Services is not responsible for the privacy practices or content of third-party websites.
Accessing or correcting your information
You may request access to personal information held about you or ask for information that is inaccurate, incomplete or out of date to be corrected.
Requests can be made by contacting:
Susan Parker
Email: susanparkerccs@gmail.com
Reasonable steps will be taken to respond to your request. In some circumstances, access may be limited or refused where permitted or required by law.
Privacy concerns and complaints
If you have a question or concern about how your personal information has been handled, please contact Susan Parker at susanparkerccs@gmail.com.
Privacy concerns will be considered and responded to within a reasonable timeframe.
If you are not satisfied with the response and the Australian Privacy Act applies to the matter, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, business practices or legal requirements. The current version will be published on this website.